CMG Support

We strive to providing a consistent level of excellence when it comes to supporting you.

Manual Guide/ FAQ
Legal Documents
Deposit Funds
Withdraw Funds

Withdraw Funds

CMG offers a wide variety of secure method to pull funds from live trading account.

CMG ensures that your funds are processed and sent back to you efficiently. For all withdrawal requests, please login to your personal client portal and then make the request upon successful login. All withdrawal requests must be made within your personal client portal.

Login to Client Portal

Withdraw Funds

  • Withdrawal forms received before 21:00 GMT (5:00 PM EST) will be processed the same business day. Any forms received after this time may not be processed until the following day.

  • Funds can only be returned to a bank account in the same name as your CMG trading account due to third party transaction regulations.

  • Credit card withdrawal can only be used for the deposit amount made using a credit card – for amounts above this a different withdrawal method must be used.

  • Any transfer fees charged by our banking institution are passed onto the Client.

  • Withdrawals made by Bank Wire Transfer usually take 3-5 working days to reach your account.

  • There may be unforeseen circumstances whereby withdrawal times may be longer.

  • Depending on the method chosen, processing time may be out of CMG’s control.

Supported Payment Options

Bank Wire Transfer

Traditional Bank Transfer Transaction

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Credit or Debit Card

Visa or MasterCard. Instant Funding 24/7

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Neteller

e-Wallet Online Payment Solution. Instant Funding 24/7

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Skrill (Moneybookers)

e-Wallet Online Payment Solution. Instant Funding 24/7

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Konnectivity

e-Wallet Online Payment Solution. Instant Funding 24/7

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China UnionPay

e-Wallet Online Payment Solution. Instant Funding 24/7

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B2B Transfer

Transfer funds from your existing broker, 2-3 Business Days

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Important information about payments

Incoming Payments
To reduce the time taken for a deposit to reach your trading account, please submit all deposit requests from within the CMG Secure Client Portal. This ensures we are aware of your incoming payment and can apply the funds at the earliest opportunity. Please note: not all payment options are available in all countries – please log into the Secure Client Portal to view the payment options are available to you.

Third Party Deposits and Withdrawals
CMG does not accept payments from third parties. Please ensure all deposits into your trading account come from an account in your name. Payments received from Joint Accounts will be accepted if the trading account holder is one of the parties to the joint account.

In the event we suspect third-party funding has occurred, we reserve the right to return the funds to the remitter and retain the balance in your account, pending verification of proof of identity and the source of funds before processing. In the absence of verification, we reserve the right to retain the balance in your account and you will not be permitted to withdraw the balance of your account.

CMG does not process withdrawals to third parties. All requests of this nature will be cancelled.

Regulatory Requirements
CMG/AxiCorp is required by statutory anti-money laundering and counter terrorism financing obligations to report any activity by an individual, company or trust that could be construed as suspicious to the Australian Transaction Reports and Analysis Centre (AUSTRAC).

*Bank Fees
CMG does not charge any fees for deposits or withdrawals, for any payment method. However, please be aware that you may incur fees on payments to and from some international banking institutions and that CMG accepts no responsibility for any such bank fees. Please also note that your bank may view a payment to CMG as a cash advance and bill you according to your cash advance rules.

Funding without trading
If there is sufficient evidence that deposits made are not for trading purposes, CMG reserves the right to pass on the deposit fees at the time of withdrawal.

*Credit Cards & Neteller
CMG does not charge any fees for the first $50,000 USD deposited each month. If you exceed this monthly Fee Free Limit, CMG reserves the right to pass on your Neteller and Credit card transaction fees. If you have further questions, please contact your account manager.

Note: CMG accepts no liability if a client is unable to deposit funds due to technical issues and clients should always make sure they have excess funds in their account to allow for any adverse move in financial markets. Restrictions prohibit CMG from accepting third-party payments. All funds must come from a bank account in the same name as the name of your CMG trading account. Joint bank account payments are accepted as long as your name is one of the parties in the joint bank account.

Suite 305, Griffith Corporate Centre
1510, Beachmont, Kingstown
St. Vincent and the Grenadines

P: +61 2 4036 3165
E: support@cmgau.com

Trading name of AxiTrader Limited
(Business Company Number 25417
BC 2019)

Risk Warning: CMG is a trading name of AxiTrader Limited, which is incorporated in St Vincent and the Grenadines, number 25417 BC 2019 by the Registrar of International Business Companies, and registered by the Financial Services Authority, and whose address is Suite 305, Griffith Corporate Centre, 1510, Beachmont Kingstown, St Vincent and the Grenadines. Over-the-counter derivatives are complex instruments and come with a high risk of losing substantially more than your initial investment rapidly due to leverage. You should consider whether you understand how over-the-counter derivatives work and whether you can afford to take the high level of risk to your capital. Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors. When acquiring our derivative products you have no entitlement, right or obligation to the underlying financial asset. CMG is not a financial adviser and all services are provided on an execution only basis. Information is of a general nature only and does not consider your financial objectives, needs or personal circumstances.

All clients: Important legal documents in relation to our products and services and contact details for further information are available on our website at www.cmgau.com. You should read and understand these documents before applying for any CMG products or services and obtain independent professional advice as necessary.

Cryptocurrencies like Bitcoin are extremely volatile and can move or jump in price with no apparent reason due to lack of liquidity and ad hoc news. There is little or no fundamental reasoning behind its pricing and as such trading CFDs in Bitcoin pose a significant risk to Retail Clients. While CMG only quotes Bitcoin during the week, it can trade over the weekend, meaning there could be a significant price change between Friday and Monday. It should only therefore be traded by those clients with sufficient experience to understand that they risk losing all their investment, or more, in a short period of time, and only a very small part of their portfolio should be used.